KwickClips Course Topics · 44 sec · free
Who often answers a bank helpline?
Short answer. A BPO team.
What are the two types of BPO work?
Voice and non-voice.
Three terms
| Term | Meaning |
|---|---|
| IT | computers |
| ITeS | IT services |
| BPO | work given out |
Remember
| ITeS uses IT to serve |
| BPO: voice or non-voice |
You call a bank helpline. Who answers? Often a B P O team. I T is computers and networks. I T enabled services use I T to serve customers. B P O does another company's work. I T enabled services use I T. B P O is voice or non voice.
This clip is from the full lesson: Introduction to IT and ITeS, BPO services — 5 minutes, with the tables, the quick answers and the whole lesson in text.
Useful for: CBSE Class 9 Information Technology (402)
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