Refund Policy

Last updated: 14 July 2026

This policy explains when and how you can cancel a paid enrolment and get a refund. It is offered fairly and in line with the Consumer Protection Act, 2019.

1. Free demo

Demo/trial classes are free — there is no payment and nothing to refund.

2. Cooling-off & refund window

• Within 7 days of enrolment and before you have attended 2 classes, you may cancel for a full refund of the fees paid, less any non-refundable components below.
• After that window, any refund is pro-rated for the classes/months not yet delivered.
• Classes already attended, materials already provided, completed one-to-one sessions, and one-time registration/joining/material fees are generally non-refundable.

3. We stay flexible

Every family’s situation is different. In genuine cases — such as medical reasons, relocation or other hardship — we may consider a refund or credit beyond the terms above, at our reasonable discretion. Please just talk to us; we would rather find a fair solution than lose your trust.

4. How to request a cancellation/refund

Email kwickhelp@kwickprep.com or message us on WhatsApp (+91 97255 25791) with your name, the enrolled course and the reason. We will acknowledge and review your request.

5. Refund method & timeline

Approved refunds are returned to your original payment method (or another method we agree with you), normally within 7–10 business days of approval. Bank/gateway processing times may vary.

6. Fees changes

Fees for new enrolments may change; changes do not affect an enrolment you have already paid for.

7. Grievances

If you are unhappy with a refund decision, contact our Grievance Officer, Mihir Joshi (kwickhelp@kwickprep.com). You also keep your rights under the Consumer Protection Act, 2019.