KwickClips Course Topics · 50 sec · free
Is research BPO or KPO?
Short answer. KPO.
What kind of work is BPO?
Basic support work.
IT-enabled services
| Type | Examples |
|---|---|
| BPO | Call centre |
| BPO | Data entry |
| KPO | Research |
| Other | Tutoring |
Remember
| ITES uses IT to serve |
| BPO: basic support work |
| KPO: expert knowledge work |
Who answers customer care? An ITES worker. ITES serves using computers. BPO runs call centres. BPO does data entry. KPO does research. Tutoring counts too. Remember. ITES uses IT to serve. BPO is support work. KPO is expert work.
This clip is from the full lesson: Identifying and listing various IT-enabled services — 6 minutes, with the tables, the quick answers and the whole lesson in text.
Useful for: CBSE Class 9 Information Technology (402)
Disclaimer. KwickAcademy is free study material for general learning and revision. Parts of it, including the voice-over, are produced with the help of AI tools and may contain errors; if you spot one, please tell us and we will correct it. Syllabus, marks and exam details follow the latest official board publications available to us, and boards can change them at any time, so always confirm against your board's official website and your school. Using this material does not guarantee any marks or result. Board names and trademarks belong to their owners; Kwickprep is not affiliated with or endorsed by any examination board. We never ask for passwords, OTPs or ID numbers. Your progress is saved only in this browser. Full disclaimer · Privacy